"We lived in a property that Ross managed for about a year. Ross was a great landlord on all levels and provided a great place to live for a reasonable rate. Whenever we had any issues, Ross was quick to respond and would make sure that he or someone else took care of things in an efficient manner so that we would have a quick resolution. He was always very friendly and clearly cared about taking care of our apartment to the best of his ability.
We never felt that Ross was in the apartment too much. Occasionally Ross would have to check on things like the fire alarm, locks, etc, but we never felt that he came around unnecessarily or that he micro-managed the property too much. Ross was very respectful of us as tenants and never imposed on us.
Having lived in multiple properties in Boston throughout the past several years, I feel that Ross has been among the best landlords that I have had. There is always uncertainty when moving into a new apartment about the relationship that you’ll have with the management, but we always felt that Ross was a great landlord and we truly enjoyed having Ross in that position with us."
- ANN-NIN W
"I hired Ross Mason over a year ago to look after my two properties - a brownstone on Beacon Street in Boston and a condo in Roslindale. As I am based in London, it is vital that I have a reliable property manage I can trust, who can look after my tenants and maintenance issues, and be highly responsive in their communications.
Ross has more than surpassed my expectations. He is consistently on top of any issues that arise, and deals with them in such a professional and timely manner. My tenants, too, have commented on how efficient and thorough he is.
Furthermore, where Ross has gone over and above his duties is during the recent renovations I made to my brownstone, which resulted in a new kitchen, new electrical and bathroom fixtures, and refreshing the flooring, painting and woodwork across the unit.
Ross was ‘there’ with me along the way, providing both practical and personal advice, as I made decisions around what products, appliances and contractors to use. It was a truly collaborative process and I always felt well supported!
I highly recommend Ross for any property management or rental service - especially for someone who is busy, and needs to ensure their tenants are in the best of hands!"
- KATHERINE T.
"I’ve lived in a property managed by Mason Management for the last three years and every little issue that has come up with the property has been handled quickly and professionally. Ross is hands down the easiest property manager I have every worked with."
- PHILLIP T.
"Ross is easily the best property manager out there! Whenever I had an issue he would be very quick to resolve it and always did it with a smile on his face. I would highly recommend him and his team if you are looking for your next place.
Very satisfied tenant."
- DEAN S.
"Ross was managing our apartment building on Colborne Rd. I can’t say enough how lucky we were to have him as our manager and how quick and responsive he and his company are. There was one time, our lock was broken when we got home after work, we had to call Ross. He was already at home and he drove 45min back to the city to help us fix the issue. His company is super professional and attentive!"
- WANG X.
"Ross is an extremely helpful realtor/broker. He is always easy to contact and provides any assistance needed as soon as possible. Overall one of the best realtors in Boston."
- MELISSA M.